TERMS & CONDITIONS

This website is owned by Above + Beyond Adventure Limited, a company registered in England with company number 10176533 whose registered office is at West End House, Whalton, NE61 3XD. Our VAT number is 244 9130 13. We use the terms “we”, “our” and “us” throughout our terms and conditions and our customer service pages to refer to Above + Beyond Adventure Ltd.

We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using our website, you signify your agreement to be bound by these terms and conditions. If you do not agree to these Terms and Conditions, you should not use our website.

CUSTOMER EXPERIENCE

The team are on hand to anser your queries between 9am & 5pm Monday to Friday.

You can email us anytime and we’ll aim to reply to you within 24 working hours.

OUR WEBSITE

You can view &  place orders 24/7 .

We don’t ship orders at weekends or over national/bank holidays. Any order placed from 2pm Friday will be processed the following Monday.

Above & Beyond Adventure Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, aboveandbeyond.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1.   Definitions and Interpretation

In this Policy the following terms shall have the following meanings:  

“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the   EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Above & Beyond Adventure Ltd, a limited company registered in England under company number 10176533, whose registered address is West End House, Whalton, Morpeth, Northumberland, United Kingdom, NE61 3XD, and whose main trading address is Unit 59c, South Nelson Industrial Estate, Cramlington, Northumberland, NE23 1WF.

2.   Information About Us

   2.1    Our Site is owned and operated by Above & Beyond Adventure Ltd, a limited company registered in England under company number 10176533, whose registered address is West End House, Whalton, Morpeth, Northumberland, United Kingdom, NE61 3XD.

   2.2    Our VAT number is GB 244 9130 13

   2.3    Our primary contact for data-related issues is our Data Privacy Manager, contactable on [email protected]

3.   What Does This Policy Cover?

   3.1   This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4.   Your Rights

   4.1   As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

       4.1.1  The right to be informed about Our collection and use of personal data;

      4.1.2  The right of access to the personal data We hold about you (see section  12);

      4.1.3   The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);

      4.1.4   The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);

      4.1.5   The right to restrict (i.e. prevent) the processing of your personal data;

      4.1.6   The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

      4.1.7   The right to object to Us using your personal data for particular purposes; and

      4.1.8   Rights with respect to automated decision making and profiling.

   4.2   If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

   4.3   For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5.   What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies:

   5.1   name;

   5.2   business/company name

   5.3   job title;

   5.4   contact information such as email addresses and telephone numbers;

   5.5   demographic information such as postcode, preferences and interests;

   5.6   financial information such as credit / debit card numbers;

   5.7   IP address;

   5.8   web browser type and version

   5.9   operating system;

   5.10  a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

6.   How Do We Use Your Data?

   6.1   All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

   6.2   Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

      6.2.1   Providing and managing your Account;

      6.2.2   Providing and managing your access to Our Site;

      6.2.3   Personalising and tailoring your experience on Our Site;

      6.2.4   Supplying Our products and services to you (please note that we require your personal data in order to enter into a contract with you);

      6.2.5   Replying to emails and telephone calls from you;

      6.2.6   Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by using the unsubscribe option at the bottom of every email we send;

      6.2.7   Market research;

      6.2.8   Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

   6.3   With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email or telephone or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with our obligations under the GDPR.

   6.4   You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

   6.5   We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods except where we are legally required to retain it for longer, in which case the data will only be held as long as required by law or regulation:

      6.5.1   Up to a maximum of 36 months beyond the last contact with you as a customer or your last action as a subscriber to our emails, such as downloading email content or using links;

7.   How and Where Do We Store Your Data?

   7.1   We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

   7.2   Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:

      7.2.1   Requiring third-party data processors to adopt a GDPR-compliant Data Processing Agreement or offering equivalent protections on a contractual basis.

   7.3   Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

   7.4   Steps We take to secure and protect your data include:

      7.4.1   Operating the website on a secure server;

      7.4.2   Using business-grade firewalls and attack detection;

      7.4.3   Using GDPR-compliant business software to run Our website and Our internal order-processing software;

7.4.4   Undertaking regular scans of our web services and internal network;

8.   Do We Share Your Data?

   8.1   We may share your data with other companies in Our group for accounting and reporting

8.2   We may sometimes contract with third parties to supply goods and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

   8.3   We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

   8.4   We may sometimes use third-party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:

      8.4.1   Mailchimp: Mailchimp have a GDPR-compliant 3rd party data processing agreement in place;

      8.4.2   Stripe: Stripe has a GDPR-compliant 3rd party data processing agreement in place;

8.4.3   Royalmail: Royalmail have a GDPR-compliant 3rd party data processing agreement in place;

8.4.4   DPD: DPD have a GDPR-compliant 3rd party data processing agreement in place;

8.4.5   Xero Accounting: Xero has a GDPR-compliant 3rd party data processing agreement in place;

8.4.6   Global-e: Global-e has a GDPR-compliant 3rd party data processing agreement in place;

8.4.7   Paypal: Paypal has a GDPR-compliant 3rd party data processing agreement in place;

   8.5   In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

9.   What Happens If Our Business Changes Hands?

   9.1   We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

   9.2   In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will, however, be given the choice to have your data deleted or withheld from the new owner or controller.

10.   How Can You Control Your Data?

   10.1   When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

   10.2   You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

11.   Your Right to Withhold Information

   11.1   You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

   11.2   You may restrict Our use of Cookies. For more information, see section 13.

12.   How Can You Access Your Data?

   12.1   You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable for reasonable requests and We will provide all relevant information in response to your request. Please contact Us for more details at [email protected], or using the contact details below in section 14.

13.   Our Use of Cookies

   13.1   Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. In addition, Our Site also uses analytics services provided by Google and Woocommerce, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. We do not make use of Cookies that identify individual users of our Website unless you make a purchase, in which case Cookies are required in order to process and deliver your order.

14.   Contacting Us

   14.1   If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected], by telephone on 01670 716376, or by post at Above & Beyond Adventure Ltd, Unit 59c, South Nelson Industrial Estate, Cramlington, Northumberland, NE23 1WF. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

15.   Changes to Our Privacy Policy

   15.1   We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

SOURCING

Above + Beyond have carefully chosen to work with brands who ethically source their product & who have a genuine interest in sustainability,, ethically sourced materials & human rights.

Each brand has been carefully selected based upon the quality of their products, their material content, their commitment to the  planet, animals & their workforce.

All animal derived products are from ethical vendors that ensure animals are treated humanely. It is our strong view and business policy that human or animal rights should never be compromised as a result of our business in any form.

MANUFACTURING

We have a code of conduct to ensure all employees that produce our products are treated ethically and fairly.

We always seek to work with reputable and ethical suppliers globally and only engage vendors with transparent track records.  

Your order on our website constitutes an offer to us to purchase the goods and or services in your basket for personal usage or consumption, and we will do our utmost to fulfil this order to the service levels you expect. So as to meet our service commitment to you, we will store your order and necessary personal details, obtain authorisation from your bank for the payment and make certain security checks on your identity and address (in line with our Privacy Policy).

Once you have placed your order and we have checked your card details we will take payment for the order that you have made. Products are subject to availability and in the event that we are unable to supply the products, we will inform you of this as soon as possible.

We will not accept your order until such time that you are emailed to say that the products you have ordered have been dispatched, are ready for collection or, in respect of any services, begun. Once you receive such an email, we will be contracted to you, and your contract will be concluded upon delivery of the products or completion of the services.

Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.

We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.

A minimum order value of £5, excluding delivery costs applies for online orders.

Some of our products are restricted to persons over a certain age as laid down by law. We are not permitted to supply such products to persons who do not meet the minimum age required as stated below. If you are underage, you must not attempt to purchase these products through our website. By placing an order for any of the products detailed below, you are confirming that you (or the intended recipient) are the minimum age required by law:

Knives and blades – may only be sold to persons over 18

If you would like someone else to collect your order on your behalf and your order contains an age-restricted product (e.g. Knives and blades), we will not be able to provide your order to the person collecting if they are under the relevant legal age.

If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.

As part of our policy to protect against the fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies, and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in line with our Privacy Policy).

Free Delivery on all UK orders over £35 & free UK returns

In order to offer a premium service Royal Mail Tracked or DPD will ship all UK orders over £50 & multiple shipping partners will ship to European and international destinations. Exclusions apply.

Please find our delivery services below:

UK Freepost/Standard

UK Tracked Services

UK DPD

Europe & International.

TRACKING YOUR ORDER

Once your order has been dispatched, we’ll email you shipping notification via email.  If your order exceeds £50 in value you will receive a tracking number so you can follow your order.  If your order is less than £50 in value & you wish to track it you must choose a paid for delivery service at checkout.

UK ORDERS:

If you have selected DPD at checkout please click to download Your DPD App in order to set your own personal delivery preferences. DPD provide a 1 hour time slot for estimated arrival by SMS and email. You’ll be able to select other ‘in flight’ options for your convenience.

A signature is required for all UK domestic deliveries, with the exception of the ‘leave safe’ option available with our DPD in-flight delivery services. If you’re unavailable and haven’t requested a leave safe option, a card will be left with rearrangement details or delivered to a neighbour.

INTERNATIONAL ORDERS:

You’ll receive an email notification after your order has been dispatched, follow the link provided and choose from a range of flexible delivery options. Ensure you enter your mobile number at checkout if you wish to receive an SMS.

Our shipping partners will leave a card so you know which neighbour your parcel has been delivered to. We’re currently unable to ship to collections points such as Amazon lockers and Collect Plus.

SHIPPING COSTS UK:

Royal Mail Tracked 48 £3.99

Royal Mail Tracked 24 £4.99

Next Day Royal Mail incl. Saturday by 1pm £10.99

Next Day DPD Mon – Fri £7.99

Only items marked In Stock will be delivered next day if a next day service is chosen & your order must be placed by 2pm to qualify for this service.  Orders placed after 2pm will be delivered the following day if the item is marked as In Stock.

DELIVERY TO EUROPEAN DESTINATIONS

Standard Delivery £10

Tracked Delivery £15

Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.

Orders will arrive within 3-5 working days assuming goods purchased are marked In Stock. Outlying areas may take longer. Allow up to 10 working days for delivery to Greece and Greek Islands.

We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.

Prices are exclusive of all taxes and duties. UK VAT is not charged if your delivery country is within the EU.

DELIVERY TO INTERNATIONAL DESTINATIONS

Standard Delivery £15

Tracked Delivery £25

Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.

Orders will arrive within 5-7 working days, outlying areas may take longer.

We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.

Prices are exclusive of all taxes and duties. UK VAT is not charged.

DELIVERIES OUTSIDE THE EU (including the Channel Islands):

We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. UK VAT will not be charged for international orders.

These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

UK VAT is non-refundable for online orders.

Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies. Import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.

Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Please also note that for international deliveries: any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements.

Purchases will be completed in pounds Sterling. Your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs. Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.

Since orders are dispatched promptly, subject to your statutory rights and these terms and conditions, we are only able to cancel orders that have not been dispatched.

If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to our Online Returns Centre within 14 calendar days of receipt. Please refer to Online Returns & Refund Policy.

We are unable to provide a refund of the delivery charges where only part of your order is being cancelled, unless the order was faulty, damaged upon delivery or incorrect.

You may cancel your contract in respect of the following items provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken. Where an item has a swing ticket attached, it must still be attached and undamaged upon return.

You cannot cancel your contract in respect of made-to-measure/order goods (e.g. bespoke/personalised mapping/gifts) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

When you purchase goods online we appreciate that you are likely to be seeing any goods you have purchased for the first time. While you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely at our warehouse.

It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. We reserve the right to inspect all goods that are returned to us so please do not damage the goods while you inspect them. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as boxed garments and gift items. Extra care must be taken when trying on clothing. Please ensure you are not smoking, wearing any make-up, fragrance or deodorant that may leave a scent or a mark.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange. We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.

In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 21 days.  Please note this usually takes between 5 – 7 days but may take up to 21 days.

Please see our returns policy here.

To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether expressed or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.

We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not effect the validity or enforceability of the remaining provisions.

These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.

I’M HAVING TROUBLE WITH YOUR WEBSITE, WHAT DO I DO?

Clear your cookies, close your browser, reopen it and visit our site again.

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc. If you’re still having problems, contact Customer Experience.

IS YOUR WEBSITE SECURE?

All transactions are secured. The Above + Beyond website is provided with an SSL encryption system to protect personal and payment data.

Please click here for more information: Privacy Policy