A LITTLE HELP....

We hope this list of popular questions helps you while you’re browsing our website. If you have a question that isn’t answered here just drop an email to Customer Experience, they’ll be pleased to help you.

You’re able to set up an Above + Beyond  account or check out as a guest, which means you don’t need to open an account with us. We also allow you to set up an account using your Facebook, if you prefer.

Click the forgotten password link under our login section to reset your password or continue shopping

You will receive a dispatch confirmation email with the tracking number enclosed if your order exceeds £50 in value. If your order is £50 or less we will ship using standard non-tracked mail services with Royal Mail unless you upgrade to a tracked service at checkout. All orders irrespective of value will receive a dispatch confirmation.

If your order contains items that are in stock together with items that are on backorder, you were notified of this when choosing your item and at checkout. All in stock items are shipped immediately & your back order items are shipped within the estimated timescale shown to you at point of purchase.  We do not charge any extra when items are split shipped. You will receive a dispatch confirmation for each shipment with tracking if applicable

Yes, we use a secure PCI compliant telephone system. We are able to process phone orders in GBP

You may change or cancel an order before we send you a Dispatch email by contacting Customer Experience. If the order is dispatched please refuse the order at the point of delivery or send it back using your returns slip

We do not currently offer a designated gift wrapping or gift receipt service. We hope to introduce gift wrapping soon

Enter the code in the promotional code box on the payment page and click ‘SUBMIT’. If the code isn’t working, place your order and contact Customer Experience with your order number.

Yes. Any items we list on our website are covered by each brands individual warranty or guarantee. Any orders placed on our website are recorded together with date of purchase so we are always able to advise if your item is still within its warranty period.

I’M HAVING TROUBLE WITH YOUR WEBSITE, WHAT DO I DO?

Clear your cookies, close your browser, reopen it and visit our site again.

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc. If you’re still having problems, contact Customer Experience.

IS YOUR WEBSITE SECURE?

All transactions are secured. The Above + Beyond website is provided with an SSL encryption system to protect personal and payment data.

Please click here for more information: Privacy Policy

You can contact Customer Experience here for any general question or in relation with your order

Yes, of course. We’d be pleased to welcome you and help you if you’d like to browse before purchasing or collect an order you made online.  In either instance, please email Customer Experience to arrange a time to visit and to ensure we don’t ship your order meanwhile

If you can’t find a specific item on our website but you do see we stock that brand, it is likely we can specially order goods for you.  Please email Customer Experience and we can investigate this for you.  Please note that special orders are subject to firm sale and cannot be returned for exchange or refund unless faulty or incorrect.